Armstrong continues to earn our position as a recognized industry leader, thanks to the effectiveness of our team as evidenced by feedback from our customers.
UNITED VAN LINES RECOGNITION
As an agent for United Van Lines, in addition to thousands of local and international moves, Armstrong performs over 13,000 interstate moves annually. United recognizes agents for a variety of noteworthy reasons, largely driven by Customer Service Survey feedback Armstrong has recently earned recognition in a number of noteworthy ways.
Customer Feedback Performance
- Customer Choice Award for overall quality performance in multiple size categories
- Heart of Quality Award for Move Coordinator performance
- Van Operator of the Year Award for Driver performance
- Van Operator of the Month Award for Driver performance
- Performance Excellence Award for operational quality
- IMPACT Award for claims minimization
- Fleet Safety Award for overall risk management performance
- Top Hauler Award for both Regional and Continental categories
- President’s Club Award for overall booking volume
- Sales Achievement Award for overall booking for both National Account and Government categories
- Inner Circle Award for booking volume in both Residential and Overall categories
INTERNAL TEAM MEMBER RECOGNITION
In order to encourage customer-centric behavior, we recognize the following performances with a cash bonus, trips and featuring via internal communication platforms:
- Servant Spirit Award monthly to any employee for extraordinary performance on behalf of a Customer
- Driver of the Month Award for overall quality performance
- Driver of the Year Award for overall quality performance
- Move Coordinator of the Quarter Award for overall quality performance
- President’s Club Award for sales volume and growth performance
As leaders in our industry and active contributors in our communities, Armstrong team members are recognized frequently in a variety of ways. While customer-driven recognition is actively sought and encouraged, good stewardship in the community is its own reward and in keeping with our DNA, which says “Generosity: Succeed greatly so you can give generously.”
International Recognition from Partners
- Packimpex of Switzerland: Global Partner Quality Award
- Asian Tiger Outstanding Partner Award for volume and service quality
- Santa Fe Global Quality Award for service quality
- "Our Armstrong team was outstanding! They provided outstanding customer service and were friendly, helpful, well organized, efficient and professional. They were the best move team we have ever had! They made our move less stressful! We commend them for their outstanding services. Our sincerest thanks to everyone! You are the BEST!"
M.M., June 2015
- "They had years of packing experience and it showed! The head of the group checked in me periodically to make sure I was happy with the process. It was easy to feel comfortable having them in my home and packing up all my belongings. I am also impressed with the move crew that moved and unloaded my belongings. He knew I wanted my belongings quick and he made it happen! Crew was extremely helpful and very friendly. They made the process very smooth."
M.H., August 2015
- "They were excellent! I have moved several times and this was the best experience."
B.H., July 2015
- “Everyone was very involved in our move and extremely professional. I have told our family and friends about our experience and I will continue to praise your company!"
P.M., June 2015
- “Great service and a great experience. Your company made moving easy and stress-free!"
S.R., August 2015