Awards | Armstrong Relocation Services: United Van Lines, Presidents Quality Award

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BEST-IN-CLASS SERVICE
Throughout its 50 plus year history of consistent growth, Armstrong Relocation has received a variety of noteworthy awards from its clients and from United Van Lines, the largest group of moving agents in the world.

United has developed a Quality Service Process that is unique within the industry in terms of longevity and comprehensiveness. Among the key elements of this Process are the ten Standards of Performance, representing the critical aspects of a relocation. Through a written survey distributed to over 80,000 transferees each year, feedback is compiled by a third-party research company. Each United agent receives quantitative reporting on its service quality performance, along with its ranking relative to other agents. In recognition of truly outstanding performance, United issues the following awards:

THE PRESIDENT'S QUALITY AWARD is prized above all others. This coveted honor is presented annually to the single agent receiving the highest quality scores within the entire van line. Armstrong Relocation received the Presidents Quality Award, ranking above over 500 other agencies.
THE VAN OPERATOR OF THE YEAR AWARD is presented annually to the top performing driver in satisfaction scores, claims avoidance and safety performance. Armstrong drivers, competing with over 7,000 drivers in the United system, have received this award three times since 2000.
THE CUSTOMER CHOICE AWARD is earned annually by the agent receiving the highest quality score within its volume group. Armstrong has received this award five times since 2000.
THE INTERNATIONAL EXCELLENCE AWARD is presented annually to the regional agent performing international moves in an exemplary fashion. Armstrong received this award two times since 2000.
THE HEART OF QUALITY AWARD recognizes outstanding move coordinator performance. Armstrong has received this award six times since 2000.
THE IMPACT AWARD is earned annually by top performing agents for claims minimization and avoidance. Armstrong has received this award two times since 2000.
THE FLEET SAFETY AWARD is presented annually to agents for the lowest number of accidents per million miles of operation. Armstrong has received this award three times since 2000.

THE QUEST CONTINUES
The entire Armstrong Relocation team is dedicated to the pursuit of service excellence. Recognizing that the quest for quality is a never-ending pursuit, Armstrong continues to identify and employ innovative processes and people who realize that being “good enough” never is.

When faced with the challenges of navigating the murky waters of relocation, why not choose a trustworthy, experienced guide? As hundreds of clients can attest, when you select Armstrong, you can be confident your most difficult moving challenges will be addressed in a prompt, effective, and professional manner. Trust Armstrong Relocation’s award-winning team to safely navigate your journey.