Quality Assurance

It's part of Armstrong’s foundation to guarantee our customers can always expect above-average quality services.

At Armstrong we believe “Customers define; we deliver it.” That means we purposefully look at everything we do through the eyes of those we serve.

One of the foundational elements of our company DNA is value, correlating directly to the quality of services our customers’ experience. Guaranteeing quality begins at the very core of our company – our employees. Every team member at Armstrong has been fully vetted, background checked, and trained to adhere with our foundational principles and quality standards as we provide relocation and logistical services.

We continue to implement these standards throughout our chain of service through the leadership of a Six Sigma Yellow Belt and in view of ISO 9001:2008 compliance with consideration for client-specific goals, training, and various measurement methods to facilitate consistent and positive service.

We Continue To Improve Our Services With Your Feedback

Once services have concluded, we collect customer feedback to continually measure and evaluate our performance. When performance falls short, we analyze causative factors and take corrective actions, fostering client retention, customer referrals and continuous improvement.

We also believe that Armstrong team members who excel in providing quality service should be recognized and rewarded for representing the culture and values of Armstrong.

Our Customers' Experience

Planning, coordination and move went smoothly. Movers were cordial and easy to work with despite masks and social distancing. B.M.

Absolutely bent over backwards to ensure that our needs were met even when given short notice due to the challenges of the COVID-19 pandemic. J.E.

The team moved quickly during the entire process and finished well ahead of schedule. This was particularly useful in light of the Covid-19 crisis and uncertainty. J.A.

Very easy move, even during Covid-19 restrictions. Packers and Movers were very professional. L.H.

From the video tour and quote through the actual move and delivery, everyone was very friendly, professional and very helpful with all of our questions and concerns. G.Y.

Communication was excellent on all fronts. Everyone was very kind, transparent, and helpful. Dedra Wiley was superb, [and] her coordination of everything was awesome. I had to wait months due to the pandemic to move from my original date, but she was there every step of the way. J.D.

Our first experience was such a success that they were our first call when the next project arose. Now they are our preferred vendor. We have had a broad range of requests from moving high end computer gear in racks to standard crate and box move/office relocation and consolidation. Armstrong has been able to assist in any area and is always prompt and professional. C.G.

Armstrong is one of [our] preferred moving companies due to their great customer service, good price point, and service throughout the U.S. We have more than 75 office locations and having account reps that are familiar with our business is a huge asset. L. V.

Great job by everyone on the Armstrong team not only with the move, but also with helping assemble furniture to get us on our feet quickly! S.B.

Punctual, knowledgeable, courteous and very capable. They did a very good job of responding to our needs and making the move as painless as a move could be. T.S.