Quality Assurance

It's part of Armstrong’s foundation to guarantee our customers can always expect above-average quality services.

At Armstrong we believe “Customers define; we deliver it.” That means we purposefully look at everything we do through the eyes of those we serve.

One of the foundational elements of our company DNA is value, correlating directly to the quality of services our customers’ experience. Guaranteeing quality begins at the very core of our company – our employees. Every team member at Armstrong has been fully vetted, background checked, and trained to adhere with our foundational principles and quality standards. We continue to implement these standards throughout our chain of service through the leadership of a Six Sigma Yellow Belt and in view of ISO 9001:2008 compliance with consideration for client-specific goals, training, and various measurement methods to facilitate consistent and positive service.

Once services have concluded, we collect customer feedback to continually measure and evaluate our performance. When performance falls short, we analyze causative factors and take corrective actions, fostering client retention, customer referrals and continuous improvement. We also believe that Armstrong team members who excel in providing quality service should be recognized and rewarded for representing the culture and values of Armstrong.

Our Customers' Experience

Our first experience was such a success that they were our first call when the next project arose. Now they are our preferred vendor. We have had a broad range of requests from moving high end computer gear in racks to standard crate and box move/office relocation and consolidation. Armstrong has been able to assist in any area and is always prompt and professional. C.G.

Armstrong is one of [our] preferred moving companies due to their great customer service, good price point, and service throughout the U.S. We have more than 75 office locations and having account reps that are familiar with our business is a huge asset. L. V.

Moving coordinator, packers, movers and truck driver were all amazing. So respectful and kind to everyone in our family. Moving for the first time out of state was very stressful and they eased that stress. M.J.

Great job by everyone on the Armstrong team not only with the move, but also with helping assemble furniture to get us on our feet quickly! S.B.

Punctual, knowledgeable, courteous and very capable. They did a very good job of responding to our needs and making the move as painless as a move could be. T.S.

We moved from So. Florida to Alabama… Its stressful enough to move but to move 2 states is unbelievable. But it happened smoothly. We were very at ease with the entire move. A.L.

Absolutely beyond wonderful. My moving team was beyond awesome!!! Absolutely the best team ever! W.R.

The overall move was seamless. It made my move and transition to my new job an ease. C.N.

Any extra small request I made was done with smile. I will definitely use this company again and highly recommend Armstrong Relocation to anyone who wants to move [their] residence. Their quote [was] fair and better than other moving company. What made my decision easier was the professionalism shown by the entire team. The crew in Texas was also just as nice and friendly. They arrived on time and placed all our belonging as marked on the boxes. B.A.